Frequently Asked Questions
Everything you need to know about your Amaia London experience.
What is the standard shipping timeframe for orders within the UK?
We offer standard shipping via Royal Mail, which typically takes 2-3 business days. Next-day delivery options are also available for orders placed before 2 PM GMT.
Do you offer international shipping?
Yes, Amaia London ships worldwide. International delivery times vary by location but generally take between 5 to 10 business days. Customs duties may apply depending on your country's regulations.
What is your return policy?
We accept returns within 28 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, earrings and face masks cannot be returned.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.